Careers

LogLogic® provides the world's leading enterprise-class platform for collecting, storing, reporting and alerting on 100 percent of IT log data from virtually any device, operating system or application. LogLogic R4 LX and ST appliances address the compliance, operations and risk mitigation needs of the most demanding Fortune and Times 1000 companies globally. LogLogic's innovations include creating the world's first search engine for fast moving IT log data and Compliance Suites that automate using that data to enforce critical controls and regulations. LogLogic has won multiple awards including 2006 AlwaysOn Top 100 Private Company, Best of Interop 2005, SC Magazine's "Best Computer Forensics", Info Security's "Hot Company 2006", and the Red Herring 100. In 2007, LogLogic was named a leader in the Magic Quadrant report from a leading analyst firm.

With more than 300% year-on-year growth, LogLogic is one of Silicon Valley's hottest pre-IPO companies and is backed by Sequoia Capital, TeleSoft Partners, WorldView Technology Partners, and Invesco. These are top-tier venture capital firms with long track records of success shared by founders and employees they have backed. More information on LogLogic can be found at www.loglogic.com.

Senior Technical Support Engineers

We are seeking Sr. Technical Support Engineers who thrive in a challenging and fast-paced start-up environment. We're seeking out and hiring the best and brightest in the industry to provide 24x7x365 coverage. If you want to be part of a service team that solves technical problems, helps close sales and delights customers in the process, then LogLogic is the place for you.

Location: This position will be based at the company's headquarters, located in San Jose.

Responsibilities:

  • Providing technical pre and post sales support to customers, partners, sales and evaluating customers for LogLogic products and associated technologies via phone conversations, email, and web logs.
  • Develops and documents enterprise knowledge in the form of case notes, technical articles, and best practices.
  • Works on complex problems requiring in-depth fault isolation and troubleshooting skills.
  • Recreate/simulates customer problems in lab environment.
  • Reviews and contributes to solution knowledgebase with specific areas of expertise.
  • Provides technical training and mentoring for new personnel.
  • Contributes to serviceability and enhancement requirement to improve overall customer experience with LogLogic solutions.
  • Interacts with senior management and sales on an as-needed basis to keep all parties informed and to provide additional insights and observations that contribute to LogLogic's overall customer success.
  • Works with customers on a day-to-day basis to deliver timely problem resolution, responsive and proactive communications, and the highest level of customer satisfaction in every contact.
  • Trains users on LogLogic product usage and use of support resources.
  • Engages with Engineering, QA, Manufacturing and Product Management to report and resolve software, hardware, and operational issues.
  • Develops and communicates standards for use, operation, and security of network resources, personal computers, and data.
  • May also involve designated engineer responsibilities to address key customers.

Requirements:

  • Bachelor degree in engineering or computer science (or equivalent experience).
  • Minimum of 4 to 6 years experience as a Sr. Technical Support Engineer in related field.
  • Strong technical knowledge of a wide range of computer and information systems, software applications, networking technologies, security and storage technologies.
  • In depth knowledge of UNIX, Linux and Windows operating systems, VMWare, security technology (firewall and VPN technology), applications (mail and proxy servers).
  • Working knowledge of Oracle, MySQL or DB2.
  • Working knowledge of regulatory compliance policies and best practices such as HIPAA, Gramm Leach Bliley Act, Sarbanes Oxley, PCI, ISO 17799.
  • Security certification such as CISSP, CISM, or CISA (or other) a plus.
  • Prior experience with log data, log management and intelligence preferred.
  • Windows MCSE a plus.
  • Demonstrated competency in learning new technologies.

Ideal Personal Characteristics:

  • Strong work ethic, dependable, and responsible.
  • Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and rapidly evolving team.
  • Imaginative, motivated, and able to work effectively under pressure.
  • Strong oral and written communication skills, excellent analytical skills, and creative problem solving skills.
  • Must be able to succeed with minimal resources and minimal supervision.

To introduce yourself to us, please paste your resume into an email with "Senior Technical Support Engineer - YOUR NAME" in the subject line, to:

We look forward to hearing from you!

LogLogic, Inc. is an equal opportunity employer.
LogLogic does not accept unsolicited vendor submissions. Any agency submitting candidates through the Career Portal forfeits the placement rights of said candidate to LogLogic.
No phone calls please.