Performance Management Use Cases

Robert Yusin

Executive Vice President WorldWide Field Operations,

LogLogic, Inc.

Gain visibility and control to increase network performance, availability and accountability. According to Gartner, Inc., the average Global 2000 organization experiences 87 hours of downtime per year. Downtime costs range from $42,000 per hour to millions of dollars per hour. Manually monitoring and analyzing log data slows response times and affects availability, prolonging downtime unnecessarily.

In a world where business needs and IT architectures are changing constantly, log management can provide a constant factor of visibility and accountability. The core components of business applications and its log files don't change. LogLogic real-time and historical reporting features ensure for more reliable and secure operations. Plus, instant access to log data provides decision support capabilities that improve network availability and security.

Event management

Protect your network from faults and system failures. LogLogic’s advanced alerting features provide early warning of potential performance and availability threats, before they disrupt network operation. LogLogic index searches allow the IT personnel to troubleshoot network, system and even application issues, based on the collected logs.

In addition, LogLogic itself is highly fault resistant: LogLogic offers features like TCP link status, fail-over and fail-back, process termination and restart, CPU temperature monitoring and automatic system restart and shut down to help you mitigate the risk of system failure and boost availability.

Fault isolation

System administrators and network operators can drill down and isolate problems rapidly with LogLogic’s fast index searches and comprehensive regular expression-based searches. In addition, users can create Index Reports that allow them to report on custom application data for problem discovery and isolation, while digging for the root cause of a system problem; both speed and ease of use are of the essence. LogLogic index searches and reports deliver both.

IT services management

The IT Infrastructure Library (ITIL) is a process-oriented IT control framework for service management organizations. Developed in the late 1980s by the United Kingdom’s government, this framework has been widely adopted and is now the most accepted and used IT service management best practices approach in the world. The latest version of ITIL, version 3, specifically mandates log management as part of problem management and Identity & Access Management and requires periodic review of user activity.